I recently wrote about the wonderfully inspirational documentary Rx: The Quiet Revolution, which tells the story of how four different groups are transforming health care for the better. Each group has some pretty amazing physicians who are committed to putting the patient at the center of the system, and they all have a lot to teach the rest of us about truly caring for patients as we “deliver care.” That got me thinking about physicians in our own Health System who are role-models for great care, and also about assuring that future physicians are just as caring and empathetic.
Well, as far as role-models go, it is hard to imagine a better group than the winners of this year’s Patients’ Choice Awards, given to those members of our Medical Group who achieved the highest scores on their patient experience surveys. They are:
Each has distinguished him/herself by connecting deeply with patients in ways that enhances care far beyond good “customer service.” You can see a fun film about them here. Congratulations to all of them!
As for future physicians, watch the film, Rx: Doctors of Tomorrow, which is a companion to Rx: The Quiet Revolution. It is about the remarkable curriculum and students at our school – The Hofstra-NSLIJ School of Medicine. As I have written before, students enter the clinical arena before they enter the classroom, and their entire training is built to honor the famous observation by William Osler: “It is much more important to know what sort of a patient has a disease than what sort of a disease a patient has.”
I am very proud to be associated with these physicians and this school.