Tag Archives: Award

Great Night

I had a wonderful experience last night, hosting a dinner in honor of the recipients of our first annual Patients’ Choice Award, given to the 5 physicians with the best scores on the outpatient patient satisfaction survey. As readers of this blog know, I don’t like the term “patient satisfaction,” because it seems like such a simplistic measure and a low bar. I think that quality care and effective communication require a lot more than “satisfying” patients. Continue reading Great Night